Privacy Policy
This Privacy Policy describes how TakeYourGuide process personal information in relation to
your use of the TakeYourGuide Platform. Depending on where you live and what you are doing
on the TakeYourGuide Platform, the supplemental privacy pages listed below may apply to
you. Please follow the links and review the supplemental information describing how we
process personal information for those regions and services.
1. DEFINITIONS
Undefined terms in this Privacy Policy have the same definition as in our Terms of
Service (“Terms”).
2. PERSONAL INFORMATION WE COLLECT
2.1 Information needed to use the TakeYourGuide Platform.
We collect personal information about you when you use the TakeYourGuide Platform.
Without it, we may not be able to provide all services requested. This information includes:
• Contact Information, Account, Profile Information. Such as your first name, last name,
phone number, postal address, email address, date of birth, and profile photo, some of
which will depend on the features you use.
• Identity Verification and Payment Information. Such as images of your government
issued ID (as permitted by applicable laws), your ID number or other verification
information, bank account or payment account information. If you are not a
TakeYourGuide user, we may receive payment information relating to you, such as
when TakeYourGuide user provides your payment card to complete a booking. If a copy
of your ID is provided to us, we may scan, use, and store information contained in your
ID to verify your identity.
2.2 Information you choose to give us.
You can choose to provide us with additional personal information. This information may
include:
• Additional Profile Information. Such as gender, preferred language(s), city, and
personal description. Some of this information as indicated in your account settings is
part of your public profile page and will be publicly visible.
• Information About Others. Such as a payment instrument belonging to another person
or information about a co-traveler. By providing us with personal information about
others, you certify that you have permission to provide that information to
TakeYourGuide for the purposes described in this Privacy Policy, have shared the
TakeYourGuide Privacy Policy with them, and they have read and understood that it
applies to them.• Address Book Contact Information. Address book contacts you import or enter
manually.
• Other Information. Such as when you fill in a form, add information to your account,
respond to surveys, post to community forums, participate in promotions,
communicate with our customer care team and other Members, or share your
experience with us. This may include health information if you choose to share it with
us.
2.3 Information Automatically Collected by Using the TakeYourGuide Platform and our
Payment Services.
When you use the TakeYourGuide Platform and Payment Services, we automatically collect
personal information. This information may include:
• Geo-location Information. Such as precise or approximate location determined from
your IP address or mobile device’s GPS depending on your device settings. We may
also collect this information when you’re not using the app if you enable this through
your settings or device permissions.
• Usage Information. Such as the pages or content you view, searches for Listings,
bookings you have made, and other actions on the TakeYourGuide Platform.
• Log Data and Device Information. Such as details about how you’ve used the
TakeYourGuide Platform (including if you clicked on links to third party applications), IP
address, access dates and times, hardware and software information, device
information, device event information, unique identifiers, crash data, cookie data, and
the pages you’ve viewed or engaged with before or after using the TakeYourGuide
Platform. We may collect this information even if you haven’t created an
TakeYourGuide account or logged in.
• Cookies and Similar Technologies.
• Payment Transaction Information. Such as payment instrument used, date and time,
payment amount, payment instrument expiration date and billing postcode, PayPal
email address, IBAN information, your address, and other related transaction details.
2.4 Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:
• Third-Party Services. If you link, connect, or login to the TakeYourGuide Platform with a
third party service (e.g. Google, Facebook, WeChat), you direct the service to send us
information such as your registration, friends list, and profile information as controlled
by that service or as authorized by you via your privacy settings at that service.
• Background Information. For Members in the United States, to the extent permitted by
applicable laws, we may obtain, for example, reports of criminal records, sex offenderregistrations, and other information about you and/or your background. For Members
outside of the United States, to the extent permitted by applicable laws and with your
consent where required, we may obtain the local version of police, background, or
registered sex offender checks. We may use your information, including your full name
and date of birth, to obtain such reports.
• Enterprise Product Invitations and Account Management. Organizations that use our
Enterprise products may submit personal information to facilitate account
management and invitations to use enterprise products.
• Referrals and co-travelers. If you are invited to the TakeYourGuide Platform, such as a
co-traveler on a trip, the person who invited you can submit personal information
about you such as your email address or other contact information.
• Other Sources. To the extent permitted by applicable law, we may receive additional
information about you, such as references, demographic data, or information to help
detect fraud and safety issues from third party service providers and/or partners, and
combine it with information we have about you. For example, we may receive
background check results or fraud warnings from identity verification service providers
for use in our fraud prevention and risk assessment efforts. We may receive
information about you and your activities on and off the TakeYourGuide Platform, or
about your experiences and interactions from our partners. We may receive health
information, including but not limited to, health information related to contagious
diseases.
3. HOW WE USE INFORMATION WE COLLECT
3.1 Provide, Improve, and Develop the TakeYourGuide Platform. Such as to:
• enable you to access the TakeYourGuide Platform and make and receive payments,
• enable you to communicate with other Members,
• process your request,
• perform analytics, debug and conduct research,
• provide customer service, training,
• send you messages, updates, security alerts, and account notifications,
• if you provide us with your contacts’ information, such as your friends or co-travelers,
we may process this information: (i) to facilitate your referral invitations, (ii) to share
your trip details and facilitate trip planning, (iii) for fraud detection and prevention, and
(iv) to facilitate your requests or for any other purpose you authorize,
• personalize and customize your experience based on your interactions with the
TakeYourGuide Platform, your search and booking history, your profile information and
preferences, and other content you submit, and• enable your use of our enterprise products.
3.2 Create and Maintain a Trusted and Safer Environment. Including to:
• detect and prevent fraud, spam, abuse, security and safety incidents, and other
harmful activity,
• study and combat discrimination of all types,
• conduct security investigations and risk assessments,
• verify or authenticate information provided by you,
• conduct checks against databases and other information sources, including
background or police checks,
• comply with our legal obligations, protect the health and well-being of our Clients, Tour
operators, Partners and Partners’ employees, and members of the public,
• resolve disputes with our Members, including sharing information with your co-
Travelers or additional Travelers about disputes related to your role as a co-Traveler or
additional Traveler,
• enforce our agreements with third parties,
• comply with law, respond to legal requests, prevent harm, and protect our rights (see
section 4.5),
• enforce our Terms and other policies, and
• in connection with the activities above, we may conduct profiling based on your
interactions with the TakeYourGuide Platform, your profile information and other
content you submit to TakeYourGuide, and information obtained from third parties. In
limited cases, automated processes, which analyze your account and activities on the
TakeYourGuide Platform as well as information in relation to activities on and off the
TakeYourGuide Platform that can be associated with you, could restrict or suspend
access to the TakeYourGuide Platform if such processes detect activity that may pose
a safety or other risk to TakeYourGuide, our community, or third parties. If you would
like to challenge decisions based on automated processes, please contact us via the
Contact Information section.
3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. For example
to:
• send you promotional messages, marketing, advertising, and other information based
on your preferences and social media advertising through social media platforms,
• personalize, measure, and improve our advertising,• administer referral programs, rewards, surveys, sweepstakes, contests, or other
promotional activities or events sponsored or managed by TakeYourGuide or its third-
party partners,
• analyze characteristics and preferences to send you promotional messages,
marketing, advertising, and other information that we think might be of interest to you,
and
• invite you to events and relevant opportunities.
3.4 Provide Payment services. Personal information is used to enable, or authorize third
parties to use, Payment Services such as to:
• detect and prevent money laundering, fraud, abuse, and security incidents,
• conduct security investigations and risk assessments,
• comply with legal obligations (such as anti-money laundering regulations),
• enforce the payment terms and other payment policies,
• with your consent, send you promotional messages, marketing, advertising, and other
information that may be of interest to you based on your preferences, and,
• provide and improve Payment Services.
4. SHARING & DISCLOSURE
4.1 Sharing With Your Consent or at Your Direction.
Where you provide consent, we share your information as described at the time of consent,
such as when authorizing a third-party application or website to access your TakeYourGuide
account or participating in promotional activities by TakeYourGuide partners or third parties.
Where permissible under applicable law, we may use certain information about you, such as
your email address, de-identify it, and share it with social media platforms, to generate leads,
drive traffic to TakeYourGuide, or otherwise promote our products and services.
4.2 Sharing Between Members.
To help facilitate bookings or other interactions between Members, we may need to share
certain information such as:
• When a booking request is made, when there is a co-Tour operator, or a dispute is
submitted, certain information may be shared between Client(s) and Tour operator(s),
including profile, name, names of any additional Clients, cancellation history, review
information, age of Client (unless prohibited by applicable law), dispute outcome
(when applicable), and other information you choose to share and submit. When a
booking is confirmed, additional information is shared to assist with coordinating the
trip, like profile photo and phone number. When you as a Tour operator have aconfirmed booking, certain information is shared with the Client (and any additional
Clients they invite, if applicable) to coordinate the booking, such as your profile, full
name, phone number, and Listing address.
• When you as a Client invite additional Clients to a booking, your name, travel dates,
Tour operator name, Listing details, addresses, and other related information will be
shared with each additional Client.
4.3 Information You Publish in Profiles, Listings, and other Public Information.
You can make certain information publicly visible to others, such as:
• Your public profile page, which includes your profile photo, first name (or initials where
applicable), description, and city.
• Listing pages that include information such as the Experience’s (Tours) approximate or
precise location description, calendar availability, profile photo, aggregated demand
information (like page views over a period of time), and additional information you
choose to share.
• Reviews, ratings, and other public feedback.
• Content in a community or discussion forum, blog, or social media post.
We may display parts of your public profile and other Content you make available to the
public like Listing details on third-party sites, platforms, and apps.
Information you share publicly on the TakeYourGuide Platform may be indexed through third-
party search engines. In some cases, you may opt-out of this feature in your account settings.
4.4 Tour operators.
Tour operators may use third-party services to help manage or deliver their services, such as
restaurants, rentals, hotels, etc. Tour operator may use features on the TakeYourGuide
Platform to share information about the Client (like tour dates, Client name, Client phone
number) with such third-party service providers.
4.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our
Rights.
We may disclose your information to courts, law enforcement, governmental or public
authorities, tax authorities, or authorized third parties, if and to the extent we are required or
permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our
legal obligations, (ii) comply with a valid legal request (such as a subpoena or court order) or
to respond to claims asserted against TakeYourGuide, (iii) respond to a valid legal request
relating to a criminal investigation to address alleged or suspected illegal activity, or to
respond to or address any other activity that may expose us, you, or any other of our users to
legal or regulatory liability, (iv) enforce and administer our agreements with Members,
including our Terms or (v) protect the rights, property or personal safety of TakeYourGuide, itsemployees, its Members, or members of the public. For example, if permitted due to the
foregoing circumstances, Tour operator tax information may be shared with tax authorities or
other governmental agencies.
Where appropriate, we may notify Members about legal requests unless: (i) providing notice is
prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we
believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm
to an individual or group, or create or increase a risk of fraud upon or harm to TakeYourGuide,
our Members, or expose TakeYourGuide to a claim of obstruction of justice.
Where legally required or permissible according to applicable law, we may disclose Tour
operator’s’ and/or Clients’ information to tax authorities for the purpose of the tax authorities’
determination of proper compliance with relevant tax obligations. Relevant tax obligations
include TakeYourGuide ’s tax obligations on its service fees, its facilitation of taxes on
accommodations and withholding taxes, and Tour operators’ individual tax obligations.
Information that may be disclosed includes, but is not limited to, Tour operator and Client
names, listing addresses, addresses, tax/business identification number(s), date of birth,
and/or contact information, property parcel identification numbers, payout information,
transaction dates and amounts, tours booked, gross and net booking value and payout
amounts, taxes collected by TakeYourGuide on behalf of Clients and Tour operators, to the
extent any of this information is known by TakeYourGuide .
In jurisdictions where TakeYourGuide facilitates or requires a registration, notification, permit,
or license application or number of a Tour operator with a governmental authority, we may
share information of participating Tour operators with the relevant authority, both during the
application process, when the Listing is published, and periodically thereafter, such as the
Tour operator’s full name and contact details, addresses, tax identification number,
registration, permit, or license number, Listing details, booking information, and tours booked
subject to applicable laws.
4.6 Service Providers.
We share personal information with affiliated and unaffiliated service providers to help us run
our business and for their compliance purposes, including service providers that help us: (i)
verify your identity or authenticate your identification documents, (ii) check information
against public databases, (iii) conduct background or police checks, fraud prevention and risk
assessment, (iv) perform product development, maintenance and debugging, (v) allow the
provision of the TakeYourGuide Services through third-party platforms and software tools
(e.g. through the integration with our APIs), (vi) provide customer service, advertising, or
payments services, or (vii) process, handle or assess insurance claims or similar claims.
These providers are contractually bound to protect your personal information and have
access to your personal information to perform these tasks.
4.7 Business Transfers.If TakeYourGuide undertakes or is involved in any merger, acquisition, reorganization, sale of
assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our
assets, including your information in connection with such transaction or in contemplation of
such transaction (e.g., due diligence). In this event, we will notify you before your personal
information is transferred and becomes subject to a different privacy policy.
4.10 Corporate Affiliates.
To support us in providing, integrating, promoting and improving the TakeYourGuide Platform,
Payment Services, and our affiliates’ services, we may share personal information within our
corporate family of companies that are related by common ownership or control. Some
examples are:
• Sharing with TakeYourGuide, Even if your country of residence is not the United States,
your information will be shared with TakeYourGuide which provides the technical
infrastructure for the TakeYourGuide Platform.
• Sharing with TakeYourGuide Payments. In order to facilitate payments on or through
the TakeYourGuide Platform, certain information, will be shared with the relevant
TakeYourGuide Payments entity.
5. OTHER IMPORTANT INFORMATION
5.1 Analyzing your Communications.
We may review, scan, or analyze your communications on the TakeYourGuide Platform for
reasons outlined in the “How We Use Information We Collect” section of this policy, including
fraud prevention, risk assessment, regulatory compliance, investigation, product
development, research, analytics, enforcing our Terms of Service, and customer support
purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages
to mask contact information and references to other sites. In some cases, we may also scan,
review, or analyze messages to debug, improve, and expand product offerings. We use
automated methods where reasonably possible. Occasionally we may need to manually
review communications, such as for fraud investigations and customer support, or to assess
and improve the functionality of these automated tools. We will not review, scan, or analyze
your messaging communications to send third-party marketing messages to you and we will
not sell reviews or analyses of these communications.
5.2 Linking Third-Party Accounts.
You can link your TakeYourGuide account with certain third-party services like social
networks. Your contacts on these third-party services are referred to as “Friends.” When you
direct the data sharing by creating this link:
• some of the information provided to us from linking accounts may be published on
your public profile,• your activities on the TakeYourGuide Platform may be displayed to your Friends on the
TakeYourGuide Platform and/or that third-party service,
• a link to your public profile on that third-party service may be included in your
TakeYourGuide public profile,
• other TakeYourGuide users may be able to see any Friends that you may have in
common with them, or that you are a Friend of their Friend if applicable,
• other TakeYourGuide users may be able to see any schools, hometowns, or other
groups you have in common with them as listed on your linked social networking
service,
• information you provide to us from the linking of your accounts may be stored,
processed, and transmitted for fraud prevention and risk assessment purposes, and
• publication and display of information that you provide to the TakeYourGuide Platform
through this linkage is subject to your settings and authorizations on the
TakeYourGuide Platform and the third-party service.
5.3 Third-Party Partners & Integrations.
Parts of TakeYourGuide may link to third-party services, not owned or controlled by
TakeYourGuide, such as Google Maps/Earth, MapBox, etc. Use of these services is subject to
the privacy policies of those providers. TakeYourGuide does not own or control these third
parties and when you interact with them you are providing your information to them.
6. YOUR RIGHTS
You can exercise any of the rights described in this section consistent with applicable law. We
may ask you to verify your identity and request before taking further action on your request.
6.1 Managing Your Information.
You can access and update some of your personal information through your Account settings.
If you connected your TakeYourGuide Account to a third-party service, like Facebook or
Google, you can change your settings and unlink from that service in your Account settings.
You are responsible for keeping your personal information up to date.
6.2 Data Access and Portability.
In some jurisdictions, applicable law may entitle you to request certain copies of your
personal information or information about how we handle your personal information, request
copies of personal information that you have provided to us in a structured, commonly used,
and machine-readable format, and/or request that we transmit this information to another
service provider (where technically feasible).
6.3 Data Erasure.In some jurisdictions, you can request that your personal information be deleted. Please note
that if you request deletion of your personal information, or if your account is suspended,
terminated, or voluntarily closed:
• We may retain your personal information as necessary for our legitimate business
interests, such as prevention of money laundering, fraud detection and prevention,
and enhancing safety. For example, if we suspend an TakeYourGuide Account for fraud
or safety reasons, we may retain information from that TakeYourGuide Account to
prevent that Member from opening a new TakeYourGuide Account in the future.
• We may retain and use your personal information to the extent necessary to comply
with our legal obligations. For example, TakeYourGuide and TakeYourGuide Payments
may keep information for tax, legal reporting, and auditing obligations.
• Information you have shared with others (e.g., Reviews, forum postings) will continue
to be publicly visible on TakeYourGuide, even after your TakeYourGuide Account is
canceled. However, attribution of such information to you will be removed. Some
copies of your information (e.g., log records) will remain in our database, but are
disassociated from personal identifiers.
• Because we take measures to protect data from accidental or malicious loss and
destruction, residual copies of your personal information may not be removed from
our backup systems for a limited period of time.
7. SECURITY
While no organization can guarantee perfect security, we are continuously implementing and
updating administrative, technical, and physical security measures to help protect your
information against unauthorized access, loss, destruction, or alteration.
8. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time in accordance with applicable
law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at
the top. In case of material changes, we will also provide you with notice of the modification
by email at least thirty (30) days before the effective date. If you disagree with the revised
Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date
the revised Privacy Policy becomes effective, your continued access to or use of the
TakeYourGuide Platform will be subject to the revised Privacy Policy.
9. CONTACT INFORMATION AND RESPONSIBLE TAKEYOURGUIDE ENTITIES
For questions or complaints about this Privacy Policy or TakeYourGuide’s handling of personal
information contact TakeYourGuide using the contact information provided on our web site.
